IT Specialist

Required Education | Skills

Analyze science, engineering, business, and other data processing problems to implement and improve computer systems.  Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations.  Analyze and recommend commercially available software.  Analyze, test, troubleshoot and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and internets systems or a segment of a network system.  Perform network maintenance to ensure networks operate correctly with minimal interruption.  Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person or via telephone or electronically.  Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, operating systems, telecommunications, ERP software, and other related functions.

At Dunbarton, this job is wide-ranging and covers several specialist duties which exist in larger companies.  The incumbent is a true generalist working on a wide variety of tasks and functions, depending on the need.

IT Tech Dunbarton
Essential Duties/Responsibilities/Functions/Tasks:
  • Job Skill Level 1 (Essential Functions – Core Job):
    • Develop and execute personal and group tasks and activities that promote the overall policies and goals for the information technology department.
    • Implement, modify and support information technology project execution to ensure adherence to budget, schedule, and scope.  Coordinate information technology projects with outside contractors and vendors.
    • Expand and modify Dunbarton’s technology and telecommunications systems to serve new purposes and improve workflow.
    • Test, maintain and monitor computer programs and systems, including coordinating the installation of computer hardware, programs, and systems.
    • Develop, document, and revise system design procedures, test procedures, and quality standards.
    • Provide staff and users with assistance solving computer-related problems, such as malfunctions and program problems.
    • Configure and manage backup, security, and user help systems. Maintain records of daily communication transactions, problems and remedial actions taken, and installation activities.
    • Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
    • Configure wide area network (WAN) and local area network (LAN) routers and related equipment.  Evaluate performance data from these systems to ensure sufficient availability and speed, to identify network problems, and for disaster recovery purposes.
    • Consult with users, management, vendors, customers and technicians to assess computing needs and system requirements.  Develop training material and procedures and train users in the proper use of hardware and software.
    • Stay abreast of advances and new applications in technology.
    • Work with Operations to implement technology-related corrective action to prevent unacceptable defects and product loss.  Fully understand and be able to verbalize customer technology requirements.
    • Confer with engineering and manufacturing departments to project future technology requirements, anticipating changes on projected timelines.
    • Assist Operations and Engineering in evaluating technological solutions to safety problems in the plant.  Understand, research and implement appropriate technological safety measures to ensure a safe workplace.
    • Support information technology activities at remote locations, such as customers, vendors, Camden Plant, Service Centers, and other remote locations.

 

  • Job Skill Level 2 (Essential Functions – Expanded Job):
    • Coordinate with Logistics to implement technological improvements in inventory control and tracking processes.
    • Work closely with plant management to implement new avenues of communication and data processing in the office environment.
    • Function as the Director – Information Technology in the event of his/her absence.
    • Perform other job-related functions and special projects as required.  Not all essential functions may be listed in this job description.

 

  • Non-Essential Duties/Responsibilities/Functions/Tasks:
    • Make helpful suggestions to improve the operation of the department or plant.
    • Attend or conduct all required job-related training.
    • Attend team functions, communications meetings, and special events.
    • Train other employees in all job duties in the department.
    • Assist in all other areas as needed.

 

  • Essential Qualifications: Tools and Technology
    • Enterprise resource planning (ERP) software
    • Computer Servers – File servers, mid-range computers, network servers, switches, web servers, etc.
    • High-end Computer Servers – Workstations
    • Desktop, Laptop, Notebook, Tablet and similar computers
    • IPads and similar “smart” devices
    • Special Purpose Telephones – Multi-line phones
    • Network Interface Cards
    • Photocopiers
    • Teleconference Equipment
    • Surveillance Equipment – Cameras and workstations.
    • Digital Testers
    • Microsoft Office Programs
    • Business Intelligence and Data Analysis Software
    • Customer Relationship Management CRM Software
    • Database Management Software
    • Database User Interface and Query Software
    • Development Environment Software
    • Operating System Software

 

  • Essential Qualifications: Key Performance Indicators
    • Uptime % for Business Critical Systems – Uptime % for business-critical systems is in the 6S range and no lost productivity, sales, quotes, or shipments due to business-critical system failures.
    • Lost Business Data Due to Technology Failures – Zero lost business data due to technology failures.
    • Customer Complaints Due to Technology Failures – Zero customer complaints due to technology failures.
    • Return on IT Investment (Net Operating Profit/Total Cost of IT) – Return on IT investment is tracked annually, reported and continually improving.
    • Information Technology Project Implementation – All information technology projects are tracked on a continual basis and all projected milestones and deadlines are met or exceeded.

 

  • Detailed Work Activities
    • Advise customers on technical or procedural issues.
    • Direct organizational operations, projects, or services.
    • Manage information technology projects and system activities.
    • Develop operating strategies, plans or procedures.
    • Analyze data to inform operational decisions or activities.
    • Confer with organizational members to accomplish work activities.
    • Develop organizational goals or objectives.
    • Develop organizational policies or programs.
    • Conduct employee training programs.
    • Evaluate employee performance.
    • Maintain knowledge for current developments in area of expertise.
    • Analyze data to identify trends or relationships among variables.
    • Prepare analytical reports.
    • Develop detailed project plans.
    • Assign duties or work schedules to employees.
    • Collaborate with others to resolve information technology issues.
    • Collect data about customer needs.
    • Supervise information technology personnel.
    • Analyze security of systems, networks or data.
    • Travel as necessary to meet objectives and training requirements for the company.
    • Lift twenty-five (25) pounds on an infrequent basis.

 

  • Training Requirements:
    • Remain current on computer hardware, software and ERP package by various training avenues.
    • Attend all Company training events and sessions.
    • Complete safety orientation for department equipment.
    • Complete required OJT training by the department.

 

  • Required Education and Experience:
    • One (1) year of experience working in a computer job with increasing responsibility.